• We check our product before ship out, to ensure there is no missing parts, broken or colour fade issue. We also pack our product it a right way to make sure it won't broken during the shipping.
  • If you change your mind before the item ship out, or buy a wrong items, we accept a full refund before your item has been shipped.
  • We don't accept a refund for the following situation, including after the item ship out (Meaning already sent a fulfillment email to you), or any cause during the shipping (which including product broken, box open by custom, water soaking, bugs invasion and all other cause which can't control during the transportation).


  • Our outfit/costume was designed not to break in normal conditions. While extreme stretching may break the outfit. Please follow the instruction on the package and product page.
  • All hard plastic accessories WILL have chance of  break if you drop it or applying over force. 
  • We ensure our outfit will have minimum colour stains on doll, but in certain condition, it will still stain the doll. We encourage to wash them a few times before using them.
  • If the product is broken before wear and it is not because of shipping issue, please send us a photo proof and we will try to arrange a refunds, exchange or repairing.
  • Special items which not produce by us or under Dollfie Project brand will not entitle a warranty.


  • We do not cover any shipping cost if you want to returning our product. Any shipping cost of exchange also need to pay by the customer.